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RETURNS POLICY
Returned Goods
If you are not totally satisfied with your purchase for any reason, you have
the right to cancel your order within 7 working days from date of delivery
for credit or refund. It is your responsibility to return purchases in
pristine condition in its unopened original packaging. You will be wholly
responsible for the cost of return delivery and safe return of the goods.
You must notify us within 7 days of receipt in writing, by letter, fax or
email (telephone is not enough) of your intention to return goods and they
must be repackaged and returned in pristine condition.
Faulty or Damaged Goods & Delivery Delays
In the event of any goods supplied being faulty or arriving in a damaged
condition, or errors in processing orders, or delays in delivery, please
email us, or telephone during our opening hours. All complaints will be
dealt with immediately and any actions taken will be fully explained by
phone or email ASAP - on the same day of possible.
Faulty or damaged goods will be replaced or a refund made (including the
cost of any return postage), at our discretion. In the unlikely event of the
wrong goods being supplied in error, we will refund the cost of returning
them to us. This does not affect your statutory rights as a consumer.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical
error, we have the right to refuse or cancel any orders listed at the
incorrect price whether or not the order has been confirmed. If your credit
card has already been charged and we subsequently cancel your order, we will
immediately issue a credit to your credit card account in the value of the
incorrect price (including delivery charges).
Risk
As soon as the goods are delivered you will be responsible for them. We will
only deliver goods to the address on the order and goods will not be left
without a signature. From the time of receipted delivery of the goods, any
loss or damage to the goods shall be at your own risk. Any transit damage to
the goods, shortages or incorrect goods supplied must be noted on the
delivery note at the time of delivery.
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